2025+
Automation & AI
Client-facing systems
Automation & AI
Client Success
Haroon Mohamed
AI systems: Context-aware SMS, email, outbound calling agents, and workflow logic built around real operating needs.
CRM automation: GoHighLevel pipelines, surveys, triggers, payment handoffs, notifications, reporting, and process control.
Client success: Onboarding, escalation handling, KPI monitoring, feedback loops, and delivery improvements after the sale.
CSM
Client Success
Post-sale ownership
GHL
CRM Logic
Pipeline + survey design
B2B
Outreach
SMS, email, calls
100%
Data Analysis
Public records + integrity
2026
HMX Zone
Founder and builder
[ 01. BENTO REVEAL ]
Profile
Operator
Builder
I am Haroon Mohamed, an Automation & AI Developer and Client Success Manager based in Cairo. My work combines AI systems, workflow automation, CRM automation, outreach systems, lead generation, data analysis, and business process improvement.
AI systems
Dynamic outreach and agents
- Non-repetitive SMS and email generation
- AI agents for outbound texting and cold calling
- Context-aware campaign logic
Workflow automation
CRM, payments, reporting
- GoHighLevel and Zapier workflows
- Stripe and Discord integrations
- Surveys, triggers, pipelines, and handoffs
Client success
Delivery after the sale
- Onboarding and expectation management
- Escalations and performance feedback
- Follow-up team guidance and accountability
[ 02. HORIZONTAL PIPELINE ]
Signal
To System
I have worked across support, real estate outreach, surplus funds data research, automation development, and client success. That range matters because I build systems around the messy operating reality behind the software: the handoffs, follow-ups, data quality, client communication, and measurable outcomes.
01
Find the operating gap
I start from the workflow: where leads drop, data gets messy, clients get confused, or teams repeat manual work.
02
Design the system logic
I map pipeline stages, triggers, surveys, ownership rules, notifications, and follow-up requirements before building.
03
Automate the handoff
I connect AI, CRM, outreach, payment, reporting, and internal communication tools so the process moves with less friction.
04
Improve from real feedback
Client feedback, team usage, performance gaps, and reporting shape the next iteration instead of leaving the workflow static.
[ 03. ADAPTIVE STACK ]
Experience
Seven
Roles
Support, outreach, data, AI automation, client success, and founder work in one operating path.
01
Founder2026 - Present
Founder & Full-Stack Builder
HMX Zone
Built HMX Zone as the base for commercial websites, AI systems, CRM workflows, dashboards, and automation systems for operators. The work combines product thinking, full-stack implementation, and the operating lessons from support, outreach, data, automation, and client success.
- Built the HMX Zone website end-to-end
- Builds CRM/SaaS and automation systems around real operator workflows
- Keeps public content grounded in real capability, not fake proof
02
Client SuccessOctober 2025 - Present
Client Success Manager
Sup-Solutions - Sheridan, WY (Remote)
Own client relationships after deal closure, lead onboarding and delivery communication, manage expectations, handle escalations, and translate client feedback into requirements for leadership and execution teams.
- Owned post-sale client success, onboarding, communication, and escalations
- Reported performance insights and client feedback directly to the CEO
- Managed and guided the follow-up team to maintain service quality
03
AutomationJanuary 2025 - Present
Automation & AI Developer
Sup-Solutions - Sheridan, WY (Remote)
Design and develop automation and AI-driven systems for outbound performance, internal workflows, and company efficiency. Build AI-powered SMS and email campaigns, outbound texting and calling agents, GoHighLevel and Zapier workflows, and Stripe or Discord integrations.
- Built AI outreach where every message is uniquely generated
- Reduced manual administrative work by 70-90%
- Increased client response rates by 75% through AI-generated outreach
04
DataAugust 2024 - October 2025
Data Analyst - Surplus & Excess Funds
Sup-Solutions - Sheridan, WY (Remote)
Specialized in large-scale research and analysis of unclaimed surplus and excess funds from tax sales, foreclosures, and real estate transactions. Verified ownership, eligibility, and claim accuracy across public records, court filings, and county databases.
- Processed exceptionally large datasets weekly
- Maintained flawless data accuracy, documentation, and confidentiality
- Awarded Data Rockstar by the CEO
05
Sales OpsNovember 2023 - October 2024
Real Estate Lead Generation & Cold Calling Specialist
Sup-Solutions - Sheridan, WY (Remote)
Generated and qualified real estate leads through high-volume cold calling and targeted market research. Introduced a fixed internal ballpark figure during seller conversations to align expectations and improve lead quality before handoff.
- Generated 85+ qualified leads per month
- Achieved a 90% contact-to-qualified-lead ratio
- Maintained an 85% response rate on follow-up calls
06
OutreachNovember 2022 - November 2023
Real Estate Lead Generation & Cold Calling Specialist
Markdown - Akron, OH (Remote)
Pre-qualified homeowners through high-volume outbound and inbound calling, gathered property and pricing information, and delivered high-quality acquisition leads with minimal disqualification.
- Generated 60+ qualified leads per month
- Consistently completed 350+ calls per day
- Maintained accurate call notes and lead data for smooth handoff
07
SupportJanuary 2021 - January 2022
Customer Service, Technical Support & Retention Specialist
Teleperformance - AT&T ISM Account - New Cairo
Provided high-volume inbound support for AT&T customers, resolved billing and technical issues, handled escalations, applied retention strategies, and identified cross-sell or upsell opportunities during support interactions.
- Achieved 90%+ first-call resolution
- Met and exceeded cross-sell and retention targets
- Maintained accurate documentation and compliance across high-volume queues
[ 04. PHYSICS & TRAIL ]
Foundation
Education
Skills
Languages
[ 05. IMMERSIVE EXPAND ]
[ 06. COUNTERS & TEXT ]
70-90%
Manual admin work reduction from automation workflows
75%
Client response-rate increase through AI-generated outreach
90%+
First-call resolution in technical support and retention
350+
Calls per day completed during real estate outreach
85+
Qualified leads per month generated at Sup-Solutions
100%
Compliance while navigating state and county databases
I build from both sides of the table: the person who has worked the calls, cleaned the data, managed the client, and built the automation.
[ 07. INFINITE SCROLL ]
AI SYSTEMSWORKFLOW AUTOMATIONCRM LOGICOUTREACH SYSTEMSDATA INTEGRITYCLIENT SUCCESSAI SYSTEMSWORKFLOW AUTOMATIONCRM LOGICOUTREACH SYSTEMSDATA INTEGRITYCLIENT SUCCESS
[ 08. SVG CLIPPING MASK ]
[ 09. FLEX ACCORDION ]
Skills
Hover or focus
Automation, AI & systems
- Automation & AI workflow development
- AI-driven SMS and email campaigns
- GoHighLevel CRM and automation
- Zapier integrations
- CRM pipeline logic and optimization
- Sales funnel optimization
Lead generation & outreach
- B2B lead generation
- Apollo.io prospecting
- Outbound email and SMS strategy
- Lead qualification and data hygiene
- Seller communication and expectation alignment
Client success & business
- Client success management
- Client onboarding and retention strategy
- Performance monitoring and KPI reporting
- Business process improvement
- Negotiation and objection handling
Data & research
- Data analysis and performance tracking
- Public records and surplus funds research
- Reporting accuracy and data integrity
- Property evaluation support
[ 10. PARTICLE SYSTEM ]